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How Soul777 Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you register, deposit via bKash, Nagad, or Rocket, and use the lobby — and how we keep that information secure.

Account Data ProtectionPayment PrivacyYour Right to AccessData Retention Policy
Soul777 How Soul777 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access or deletion request to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat widget inside your account dashboard to speak with our team directly about any privacy concern or to ask what data we hold on your profile.
Account Settings Some data preferences — like marketing communications — can be updated directly from your account settings page without contacting support at all.
HOW WE PROTECT YOU

Security, Cookies, and Data Retention

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. We flag logins from unrecognised devices and require re-verification before account access is granted.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Payment records are retained to satisfy financial compliance obligations.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We will process your request in line with applicable local law and eligible region requirements.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register with — such as your bKash or Nagad number. We do not collect your mobile banking credentials or PIN.

Yes. Contact our support team via live chat or email with your account details and we will provide a summary of the personal data we hold, subject to identity verification.

Submit a deletion request through live chat or email. We will process it in line with local law — some payment and compliance records may need to be retained for a legally required period.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with regulatory bodies where local law requires it.

We use OTP verification on login, flag unrecognised device access, and encrypt data in transit. If we detect unusual activity on your account, we will contact you before allowing further access.

Your active account data is deactivated. Payment and transaction records are retained for the period required by applicable financial compliance rules, then deleted. Access depends on local law and eligible regions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.